Great Lakes Case & Cabinet Co., Inc. warrants that each of its standard products is free from defects in material and workmanship for a period of one year from date of shipment. If within that period of time, goods shall be determined defective, these goods should be replaced or repaired at Great Lakes’ option. Under no circumstances, however, will Great Lakes be held responsible for any amount beyond the price of the product or any unauthorized “field” repair. Such correction or replacement of defective goods shall constitute a fulfillment of all liabilities in respect to such goods.
Conditions and Exceptions
Certain third-party products offered by Great Lakes are not covered by our limited warranty. Please contact inside sales to obtain information about manufacturer warranties and terms (which may not be assignable).
Our products must be handled, installed and shipped according to industry standards for metal fabrication and solid state electronic equipment. Claims under this policy must be made by the original purchaser. Electrical components provided by Great Lakes are warranted for a period of one year from date of purchase. This applies to all power strips, fan assemblies and blower units. All damages must be reported to Great Lakes within 72 hours after receipt of product. Claims beyond this time period will not be the responsibility of Great Lakes Case & Cabinet Co., Inc. Any indentations, punctures, or other damages to the shipping cartons should be noted by receiving personnel on the bill of lading. This will help protect our customers from possible concealed damages.
Repair and Return Procedure
Products being returned for repair or replacement must have prior approval and an assigned RMA number.
The RMA number must appear on all packages, which should be shipped collect to:
Great Lakes Case & Cabinet Co., Inc.
4193 Route 6N East
Edinboro, PA 16412
RMA No. _______________
Products being returned due to reasons other than normal repair or replacement will be subject to a 20% restocking charge. This charge is based on invoice prices. The restocking charge does not release the customer from the responsibility of proper packaging and return of the product in reusable condition. Products held by customer in excess of 30 days may not be returned for credit. The return must have an RMA assigned and are the responsibility of the customer to return to GLCC.
Note: Any special customized cabinets or cases must first be approved in writing by the customer. Once the customer approves and receives the special unit, there will be no return of such product except for modifications or repair of damages.
Net 30 day accounts will be opened only after approval of credit. On approved accounts: net 30 days from date of invoice. Past due accounts are subject to a 1.5 % late charge for each 30 days period the outstanding balance remains unpaid beyond the 30th day after invoice date. Past due accounts beyond 60 days are subject to credit hold.
warranty. repair. returns.